Privacy Policy
Who we are and how to reach out to us?
This website is owned and operated by Ansell Brands Ltd and Twiggels is our trading name and its affiliates. In these Terms of Use, we refer to all the companies in our corporate group as “Twiggels”, “we”, or “us”.
This Privacy Policy is intentionally written in a simple and transparent way to address all privacy questions on any of our websites, no matter the available interaction features. If you wish to know exactly what Twiggels legal entity is behind this website, navigate to the Legal Mentions link. Such legal mentions will also indicate how you can contact us in your local area in addition to the generic contact details available in this document.
Please read this Privacy Policy carefully as it explains how we handle your personal information or personal data - we refer to as “data” - when you are browsing, using, or shopping on our websites.
Note that in terms of privacy, we are considered as data controllers or business. This means that we are the ones that decide the how and the why of data handling. We determine what data will be processed, how the processing will take place, and the purpose for which it is processed.
When we talk about our trusted partners, they will be most frequently considered as data processors or service providers. They are a separate entity that processes the data on behalf of the controllers. They must obey any rules put forth by us, and handle the data as specified by us.
What data do we handle?
Depending on your interactions with us, we are going to collect, use, store or process your data that we can categorise as follows:
Account details:
Username, password, or any other data allowing you to access your account.
Contact details:
Simple data to be able to communicate with you such as name, surname, email address, postal address, telephone numbers and similar.
Navigation data:
Technical information collected when browsing the website including IP address, cookies, analytics and statistical data.
This data helps us, for example, to detect the language of your browser and therefore display the content in the correct language for you.
Professional data:
Your company related data such as company name, title, professional email or telephone numbers.
Professional experience:
Data you exchange with us as a candidate for a job position including CV, photo, references, referrals, qualifications, education, applicable licenses or certifications, prior job history.
Shopping details:
Information needed to allow you to shop on our webstores such as shipping address, payment information and similar.
Your contributions:
Data you can voluntarily share with us to give more details about your age range, location, gender, address, website, job title, birthdate, product usage related information.
Your exchanges with us:
Data you send us when requesting information via forms or by email.
What about child data?
Our websites are not intended for use by children under the age of 13. Twiggels does not market any of its products online for children under the age of 13, nor do we design our online applications, advertisements, and/or other features to attract an audience of children under the age of 13.
Although certain pages within our websites may reference “kids,” “children,” or “students,” we strictly intend for such portions of the websites to be used only by adults (such as parents and teachers) or children of the age 13 or older. Twiggels does not knowingly register or otherwise collect data from any child under the age of 13.
Is it mandatory to share your data?
It is to be noted that the provision of certain data may be mandatory or optional, depending on the Services you wish to receive. Mandatory data will be marked as such when we require it. If you refuse to provide mandatory data, we may not be able to process your request.
If you would like to have the full list of data Twiggels has about you, please contact us.
How do we use and share your data?
There are various ways to interact with us. Depending on the selected interaction, we need to collect, store and otherwise use your data for different purposes and based on various legal basis. The legal basis is simply the justification allowing us to handle your data.
Every time we collect your data, you will be informed and explained why by short text explanation and by pointing to this Privacy Notice. We can provide further details in our email communications.
In the following sections, you will see the usual interactions you can benefit from when visiting and using our websites. Not all our websites offer the listed Services and therefore we will only use and/or store your data if you select to use one or various Services.
You will also see each Service is subject to a dedicated terms and conditions that we will ask you to read and accept. Sometimes, we will ask you to confirm your age or that you are above a certain age. This is necessary to ensure we have the right to offer you such Services.
How do we handle your data?
It is possible to use our website without sharing any data. Additionally, there are various ways to interact with us. Depending on the selected interaction, we may need to collect, store and otherwise use your data for different purposes and based on various legal basis. The legal basis is simply the justification allowing us to handle your data.
Every time we collect your data, you will be informed and explained why, by a short text explanation and by this Privacy Notice. We can provide you further details in email communications.
In the following table, you will see the usual interactions you can benefit from when visiting and using our websites. Not all our websites offer all the listed Services and therefore we will only handle your data if you select to use one or various of such Services.
You will also see each Service is usually subject to dedicated terms and conditions we will ask you to read and accept. Sometimes, we will ask you to confirm your age or the fact you are above a certain age. This is necessary to ensure we have the right to offer you such Services.
While browsing, you might decide to accept some cookies or social media plugins. To learn more about cookies, the third parties we may potentially share your data with and how long we may keep your data, refer to our Cookie Notice.
If you wish to update your Cookies choices, you can simply click on the “Cookies preferences” link in our footer or in the Cookie notice.
You can always opt out from them by clicking on the link in the received email or contacting us. Please give us a reasonable amount of time to process your unsubscribe request.
Anytime you are creating a username and password, ensure you keep it safe and secret.
Do not forget that despite the fact that you can ask for your feedback to be anonymous, any information that we collect through our surveys and polls, Twiggels becomes the owner of.
Except as explained in the next section “Special case of Promotions,” Twiggels does not share or sell any personal information that you provide to us through our websites for any separate use by any third party for its own purposes.
Special case of promotions
From time to time, Twiggels may run promotions offering special deals, coupons, discounts, chances to win contests, and other prizes. These promotions may involve third parties.
In order to participate in these promotions, Twiggels may request certain basic information about you, such as your name, email address, physical address, and date of birth. This and other information provided to participate in the promotions may be processed by Twiggels in order to help us better understand how we can design and market our products for you and others.
This information may also be shared with any relevant third-party promotional partners involved in the specific promotion for which you choose to sign up. In addition, certain third-party promotional partners may use your information to contact you in order to provide you with more information about their company and with further opportunities to make additional purchases.
Please remember that Twiggels is not responsible for the information practices of third parties to whom you choose to disclose information.
Who can access your data?
Depending on the selected interaction and used Services, Twiggels may share your information within the Twiggels group of companies as well as with trusted third-party service providers that assist us with our websites, contests and sweepstakes, such as providing the products or services that you requested or for the purposes of improving our marketing or administration.
This includes companies that provide analytics to us about the use of our websites, so that we can evaluate the use of our websites and continue to improve our websites’ content.
Those third-party providers shall only be granted access to the data they need to perform their designated functions and will be subject to confidentiality and data protection obligations regarding such information and will not be authorised to use your personal data for their own business purposes.
Except as explained in the section “Special case of Promotions,” Twiggels does not share or sell any personal information that you provide to us through our websites for any separate use by any third party for its own purposes.
However, from time to time, we may provide aggregated (statistical) information about our customers, sales, online traffic patterns and related information to third parties who help us improve our business and services, but these statistics do not include any personally identifying information.
In the event that we sell, assign or transfer all or part of the Twiggels business (including in the event of a reorganisation, dissolution or liquidation), we may transfer your personal information to a third party.
How long do we keep your data?
Your data will only be retained for the period necessary for the accomplishment of the purposes for which said data was collected, or as necessary to fulfil legal or regulatory obligations.
In the absence of applicable exceptions:
- The data collected via the forms on the websites (contact form/information request, etc.) will be kept until the complete processing of your request;
- The data collected for your subscription to the newsletters and email communications will be kept until you unsubscribe;
- The data collected via the recruitment form will be kept for a period of two (2) years after our last contact with you, except if the local legislation requires different retention period or in the event of request for deletion of your file;
- Your traffic data will be kept up to thirteen (13) months from the connection date.
In addition to this and unless local legislation requires different retention periods, we will keep data during:
- five (5) years for evidence purposes relating to legal claims;
- ten (10) years from the end of the relevant fiscal year for personal data retained for accounting purposes as well as for commercial documents.
If you would like to have the full list of data Twiggels has about you and for how long it is retained, please contact us.
Where is the data stored?
Our local websites are intended for residents of the local country. If you happen to live in another country yet use our websites initially for different residents, any data collected about you with respect to your use of our websites might be transferred to the pertinent country or geographical area.
As such, please note that there may be different standards that apply to how your data may be used and protected than the standards in place in your country. Nevertheless, Twiggels has put in place safeguards to protect your data irrespective of the country from which it originates.
Refer to our Legal Mentions to know which is the hosting country of your data.
How do we safeguard your data?
Twiggels maintains physical, technical, and administrative safeguards that are designed to protect your personal information from loss, misuse, unauthorised alteration, theft, unauthorised access, and unauthorised disclosure.
We use modern encryption methods that only a limited number of personnel have access to the data.
We guarantee that our personnel and any other individual handling your data will respect our rules and procedures related to the processing of personal data, including the technical and organisational security measures put in place to protect your data.
In this context, we review and update our practices regularly to enhance your privacy and ensure that its internal policies are followed.
All of our suppliers are bound by the same level of protection of your data as Twiggels.
What are your rights?
Under certain circumstances, you may have the following rights under data protection laws over your data:
Right of Access or to Know
In addition to this Privacy Notice, you can request the confirmation we are holding your data.
Right to be Informed or to Know
You can obtain clear, transparent and understandable information on how we process your data and on your rights, as well as a copy of your personal data.
Right to withdraw Consent
You can withdraw your consent, at any time, for the purposes for which your consent has been obtained.
Right to Opt-out or Unsubscribe or to Object
You can object to the processing of your data when the processing is based on our legitimate interest or if we are using personal data for direct marketing purposes.
You will be informed that you have a right to object at the time of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information.
Right to Rectification or Correction
You can request the rectification or correction of your data to obtain the modification of your personal data if they are obsolete, inaccurate or incomplete.
If we have disclosed your data to any third parties, we will take reasonable steps to inform those third parties of the request where possible.
You can also directly update your data in your account.
Right to Erasure/to be Forgotten
You can request the deletion of your data (or right to be forgotten). Before deleting your data, we will consider your request carefully in accordance with the requirements of any pertinent laws and will let you know if we are able to erase your data.
Right to Restriction or Limit of Processing
In certain specific circumstances you have the right to block the processing of your data.
This right arises if you are disputing the accuracy of your data, if you have raised an objection to processing, if processing of data is unlawful and you oppose erasure and request restriction instead or if the data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim.
In particular, you can ask us to limit the processing of your sensitive personal information such as social security number, religious beliefs etc. to a use and disclosure for specific business purposes only.
Right to Data Portability or to Transfer
In certain specific circumstances, you can ask to receive your data in a structured, commonly-used and machine-readable format and also can request their transmission to another controller where technically feasible.
This right is subject to several conditions, the main being the processing is based on consent or on a contract.
Right to oppose to Automated Decision-Making
You have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.
Right to request Do Not Sell or Share
You can request us to be informed if your data is sold or shared and require us not to proceed with such operations.
Note that Twiggels is not selling your data and shares it only as explained in this Privacy Policy.
If needed, you may also lodge a complaint with your national data protection authority. This right may be exercised at any time and free of charge, at the exclusion of potential postal fees or expenses related to legal representation or assistance should you choose to engage third party assistance for the procedure.
If needed, you can also exercise the specific rights your local legislation is giving you such as defining the guidelines regarding the use of your data in case of your death.
It is obvious that the names of the rights might vary depending on local legislation and definitions. The spirit remains the same.
Under certain circumstances, we may ask you for specific information to confirm your identity and ensure the exercise of your rights. This is another security measure to ensure that your data is not disclosed to an individual who does not have the right to receive it.
If you have any questions or wish to exercise your rights, please contact us.
Changes to This Privacy Policy
As we continue to provide additional Services and as the privacy laws and regulations evolve, it may be necessary to revise or update this Policy.
We encourage you to review this Policy from time to time, as you return to our websites, so that you are familiar with any changes.
For significant changes, we will notify you by posting a prominent notice on our websites, indicating at the bottom of the Policy when it was most recently updated.
Accessibility Statement
If you use assistive technology and the format of this Privacy Notice interferes with your ability to access information, please contact us to enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material and your contact information.
Last update
Our Privacy Policy was last updated on 16th December 2025
| Purpose and description | Examples of data | Legal basis | Sharing | Retention |
|---|---|---|---|---|
| Browsing our website; You can browse our website without sharing any data. We intend to collect some data to be able to improve our Services or to customise your experience. |
Technical data | Legitimate interest | Technical providers such as hosting provider for our website | 13 months |
| Newsletters; You can choose to subscribe to our newsletters to receive information about Twiggels and our products, promotions and similar. |
Contact details | Consent | Technical providers such as our newsletter automation tool provider | Until you opt-out |
| Mobile or SMS communications; You can choose to subscribe to our text communications to receive information about Twiggels and our products, promotions and similar. |
Contact details | Consent | Technical providers such as our text message automation tool provider | Until you opt-out |
| Account creation; You can choose to create an account to keep the history of our interactions. |
Account and contact details | Consent | Technical providers such as hosting provider for our website | Until you request account deletion |
| Surveys, polls and reviews; You can choose to answer our surveys, polls or reviews anonymously or by sharing complementary details to allow us to link your testimony with you |
Account and/or contact details and your contributions | Consent | Technical providers such as our forms provider | Until you request anonymisation of your feedback |
| Refer a Friend Our "Refer a Friend" program allows you to invite friends to join our platform. When you refer a friend, we will collect and use your friend's contact information to send them an invitation. We will also collect data on the referral activity to track the success of the program. |
Contact details | Consent | Technical providers | Until you request account deletion |
| Feedback and Data Collection of Customers We value your feedback and may collect data from you when you provide feedback on our products and services. This data helps us improve our offerings and better understand your needs. We may use third-party service providers to collect and analyse this data on our behalf. |
Contact details | Consent | Technical providers | Until you request account deletion |
| Purchases and subscriptions; Some of our websites allow you to purchase our products online or benefit from regular subscription, we will need complementary data to be able to execute your orders. |
Contact details and shopping details | Contract | Technical and logistic providers such as our invoice creation partner or shipping partner | Until the data can be deleted due to legal retention periods |
| Express Checkout; Our express checkout feature allows you to complete your purchases quickly and efficiently while using one of our trusted partners, who will handle your data. Please note that when you use this feature, your payment information may be stored by our trusted partner provider for future transactions. For more information on how your payment data is handled, please refer to our partner’s Privacy Policy. |
Contact details and shopping details | Contract | Technical and logistic providers | Until the data can be deleted due to legal retention periods |
| Points and How to Earn Them You can earn points through various activities on our website, including purchases, referrals, and social media interactions. When you engage with us on social media, please make sure to read their Privacy Policy to understand how your data is handled. |
Contact details | Contract or Consent | Technical partners | Until the data can be deleted due to legal retention periods |
| Student/Key Workers Discounts: We offer special discounts for students and key workers. To avail these discounts, you may need to provide proof of your status as a student or key worker. The data collected for this purpose will be handled by our trusted partner, Gocertify. For more details on how your data will be handled, please refer to their Privacy Policy. |
Contact details | Consent | Technical provider | 5 years |
| Communications; If you choose to contact us via contact forms or email, we will handle your data to answer your query. |
Contact details and your exchanges | Consent or contract | Customer service teams and technical providers such as our ticketing system | Until the query is answered and until the data can be deleted due to legal retention periods |
| Employment; If you decide to apply for a job, we will handle your data to follow the talent acquisition process. |
Contact details and professional experience | Consent | Human resource teams, recruitment agencies, technical providers such as our talent acquisition tools | Until your application is successful or until the data can be deleted due to legal retention periods |
| Supplier Portal; If you decide to apply to become an approved partner, we will handle your data to allow us to verify your application. We may follow up by asking for further actions such as an on-site audit. |
Contact details and professional details | Contract | Supply chain team, technical providers such as our procurement management tool or ERP | Until your application is successful or until the data can be deleted due to legal retention periods |
| Pre-Litigation and Litigation Management; We might need to hold data for the management of pre-litigation and litigation for instance to investigate misuse of our websites. |
Any shared data | Legitimate interests | Legal teams, outside counsels, administrations | Until the data can be deleted due to legal retention periods |
| Compliance with Legal and Regulatory Obligations; We may need to hold data to answer our legal and regulatory obligations |
Any shared data | Legal obligations | Legal teams, outside counsels, administrations | Until the data can be deleted due to legal retention periods |
While browsing, you might decide to accept some cookies or social media plugins. To learn more about cookies, the third parties we may potentially share your data with and how long we may keep your data, refer to our Cookie Notice.
If you wish to update your Cookies choices, you can simply click on the “Cookies preferences” link in our footer or in the Cookie notice.
You can always opt out from them by clicking on the link in the received email or contacting us. Please give us a reasonable amount of time to process your unsubscribe request.
Anytime you are creating a username and password, ensure you keep it safe and secret.
Do not forget that despite the fact that you can ask for your feedback to be anonymous, any information that we collect through our surveys and polls, Twiggels becomes the owner of.
Except as explained in the next section “Special case of Promotions,” Twiggels does not share or sell any personal information that you provide to us through our websites for any separate use by any third party for its own purposes.
Special case of promotions
From time to time, Twiggels may run promotions offering special deals, coupons, discounts, chances to win contests, and other prizes. These promotions may involve third parties.
In order to participate in these promotions, Twiggels may request certain basic information about you, such as your name, email address, physical address, and date of birth. This and other information provided to participate in the promotions may be processed by Twiggels in order to help us better understand how we can design and market our products for you and others.
This information may also be shared with any relevant third-party promotional partners involved in the specific promotion for which you choose to sign up. In addition, certain third-party promotional partners may use your information to contact you in order to provide you with more information about their company and with further opportunities to make additional purchases.
Please remember that Twiggels is not responsible for the information practices of third parties to whom you choose to disclose information.
Who can access your data?
Depending on the selected interaction and used Services, Twiggels may share your information within the Twiggels group of companies as well as with trusted third-party service providers that assist us with our websites, contests and sweepstakes, such as providing the products or services that you requested or for the purposes of improving our marketing or administration.
This includes companies that provide analytics to us about the use of our websites, so that we can evaluate the use of our websites and continue to improve our websites’ content.
Those third-party providers shall only be granted access to the data they need to perform their designated functions and will be subject to confidentiality and data protection obligations regarding such information and will not be authorised to use your personal data for their own business purposes.
Except as explained in the section “Special case of Promotions,” Twiggels does not share or sell any personal information that you provide to us through our websites for any separate use by any third party for its own purposes.
However, from time to time, we may provide aggregated (statistical) information about our customers, sales, online traffic patterns and related information to third parties who help us improve our business and services, but these statistics do not include any personally identifying information.
In the event that we sell, assign or transfer all or part of the Twiggels business (including in the event of a reorganisation, dissolution or liquidation), we may transfer your personal information to a third party.
How long do we keep your data?
Your data will only be retained for the period necessary for the accomplishment of the purposes for which said data was collected, or as necessary to fulfil legal or regulatory obligations.
In the absence of applicable exceptions:
- The data collected via the forms on the websites (contact form/information request, etc.) will be kept until the complete processing of your request;
- The data collected for your subscription to the newsletters and email communications will be kept until you unsubscribe;
- The data collected via the recruitment form will be kept for a period of two (2) years after our last contact with you, except if the local legislation requires different retention period or in the event of request for deletion of your file;
- Your traffic data will be kept up to thirteen (13) months from the connection date.
In addition to this and unless local legislation requires different retention periods, we will keep data during:
- five (5) years for evidence purposes relating to legal claims;
- ten (10) years from the end of the relevant fiscal year for personal data retained for accounting purposes as well as for commercial documents.
If you would like to have the full list of data Twiggels has about you and for how long it is retained, please contact us.
Where is the data stored?
Our local websites are intended for residents of the local country. If you happen to live in another country yet use our websites initially for different residents, any data collected about you with respect to your use of our websites might be transferred to the pertinent country or geographical area.
As such, please note that there may be different standards that apply to how your data may be used and protected than the standards in place in your country. Nevertheless, Twiggels has put in place safeguards to protect your data irrespective of the country from which it originates.
Refer to our Legal Mentions to know which is the hosting country of your data.
How do we safeguard your data?
Twiggels maintains physical, technical, and administrative safeguards that are designed to protect your personal information from loss, misuse, unauthorised alteration, theft, unauthorised access, and unauthorised disclosure.
We use modern encryption methods that only a limited number of personnel have access to the data.
We guarantee that our personnel and any other individual handling your data will respect our rules and procedures related to the processing of personal data, including the technical and organisational security measures put in place to protect your data.
In this context, we review and update our practices regularly to enhance your privacy and ensure that its internal policies are followed.
All of our suppliers are bound by the same level of protection of your data as Twiggels.
What are your rights?
Under certain circumstances, you may have the following rights under data protection laws over your data:
Right of Access or to Know
In addition to this Privacy Notice, you can request the confirmation we are holding your data.
Right to be Informed or to Know
You can obtain clear, transparent and understandable information on how we process your data and on your rights, as well as a copy of your personal data.
Right to withdraw Consent
You can withdraw your consent, at any time, for the purposes for which your consent has been obtained.
Right to Opt-out or Unsubscribe or to Object
You can object to the processing of your data when the processing is based on our legitimate interest or if we are using personal data for direct marketing purposes.
You will be informed that you have a right to object at the time of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information.
Right to Rectification or Correction
You can request the rectification or correction of your data to obtain the modification of your personal data if they are obsolete, inaccurate or incomplete.
If we have disclosed your data to any third parties, we will take reasonable steps to inform those third parties of the request where possible.
You can also directly update your data in your account.
Right to Erasure/to be Forgotten
You can request the deletion of your data (or right to be forgotten). Before deleting your data, we will consider your request carefully in accordance with the requirements of any pertinent laws and will let you know if we are able to erase your data.
Right to Restriction or Limit of Processing
In certain specific circumstances you have the right to block the processing of your data.
This right arises if you are disputing the accuracy of your data, if you have raised an objection to processing, if processing of data is unlawful and you oppose erasure and request restriction instead or if the data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim.
In particular, you can ask us to limit the processing of your sensitive personal information such as social security number, religious beliefs etc. to a use and disclosure for specific business purposes only.
Right to Data Portability or to Transfer
In certain specific circumstances, you can ask to receive your data in a structured, commonly-used and machine-readable format and also can request their transmission to another controller where technically feasible.
This right is subject to several conditions, the main being the processing is based on consent or on a contract.
Right to oppose to Automated Decision-Making
You have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.
Right to request Do Not Sell or Share
You can request us to be informed if your data is sold or shared and require us not to proceed with such operations.
Note that Twiggels is not selling your data and shares it only as explained in this Privacy Policy.
If needed, you may also lodge a complaint with your national data protection authority. This right may be exercised at any time and free of charge, at the exclusion of potential postal fees or expenses related to legal representation or assistance should you choose to engage third party assistance for the procedure.
If needed, you can also exercise the specific rights your local legislation is giving you such as defining the guidelines regarding the use of your data in case of your death.
It is obvious that the names of the rights might vary depending on local legislation and definitions. The spirit remains the same.
Under certain circumstances, we may ask you for specific information to confirm your identity and ensure the exercise of your rights. This is another security measure to ensure that your data is not disclosed to an individual who does not have the right to receive it.
If you have any questions or wish to exercise your rights, please contact us.
Changes to This Privacy Policy
As we continue to provide additional Services and as the privacy laws and regulations evolve, it may be necessary to revise or update this Policy.
We encourage you to review this Policy from time to time, as you return to our websites, so that you are familiar with any changes.
For significant changes, we will notify you by posting a prominent notice on our websites, indicating at the bottom of the Policy when it was most recently updated.
Accessibility Statement
If you use assistive technology and the format of this Privacy Notice interferes with your ability to access information, please contact us to enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material and your contact information.
Last update
Our Privacy Policy was last updated on 16th December 2025
